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PRIVACY POLICY
Introduction

LithiPlus (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you provide it via our online forms, including when you interact with us through SMS, phone calls, or other communication channels powered by Twilio.

By providing your information and consenting to receive messages and calls from LithiPlus, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect and process the following types of personal information:
 

  • Contact Information: Name, email address, phone number, and any other contact details you provide.

  • Verification Data: Responses to phone number verification (e.g., OTP codes) as part of form validation.

  • Inquiry Details: Data related to your interest in LithiPlus products or services.

  • ​Communication Preferences: Consent status, opt-in/opt-out actions, and message interactions.

How We Use Your Information

We use your information to:

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  • Provide Requested Services: Respond to your inquiries about LithiPlus products and services.

  • Communicate with You: Contact you by SMS and/or phone calls regarding your inquiry, updates, promotional offers, or necessary service-related information.

  • Verify Identity: Ensure the phone number you submitted belongs to you via one-time passcodes (OTP).

  • Maintain Legal Compliance: Fulfill legal obligations related to consent, privacy, and telecom regulations.

  • Improve Our Services: Analyze engagement to enhance user experience (in anonymized form).

How We Share Your Information

Your information will not be sold or rented. We may share your information in the following cases:

  • With Service Providers: Such as Twilio for the purposes of sending SMS and voice communications. Twilio’s privacy policy is available at https://www.twilio.com/legal/privacy

  • With Business Partners: Only as necessary to fulfill your inquiry or as required by law.

  • ​To Comply with Law: If required by legal process, court orders, or legal requirements.

Your Choices and Rights

  • Opt-Out (SMS): You may opt out of SMS communications at any time by replying “STOP” to any message you receive from us.

  • Opt-Out (Calls): You may request to stop receiving phone calls by informing our representative at any time.

  • Help: Reply “HELP” to any message for customer support contact information.

  • Correct or Delete Data: Contact us at [INSERT SUPPORT EMAIL] to request corrections or deletion of your data.

Data Security

We take reasonable technical and organizational measures to protect your personal information against loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described above, or as required by law.

Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect their data. If you believe we have collected information from a minor, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately upon posting.

Contact Information

If you have any questions about this Privacy Policy, or wish to exercise any rights related to your personal information, please contact us at:

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